M7 Case and Incident enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.
Case and Incident Management
Measure Your Program Outcomes
improvement in case management cycle time
Optimize Your Case and Incident Management Program to Strengthen Your GRC Program
MetricStream Case and Incident Management software, built on the MetricStream Platform, enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. You can report cases from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk.
Why MetricStream Case and Incident Management Software
Easily manage planning and administration of cases and incidents across the organization. Maintain a single source of truth regarding case and incident details including investigations leveraging the product’s integrated information architecture that avoids scattered documents and emails. Leverage different collaborative workflows depending on the types of cases and incidents.
Directly report a case or incident in the product or trigger it from multiple sources, classify cases, and relate them to other incidents, policies, regulations, processes, and controls. Capture and classify cases and incidents based on pre-defined criteria, including severity levels.
Triage the cases and incidents from various sources in the triage queue and route it to the appropriate team depending on the severity and the priority of the incident. The triage team can secure the reported cases, determine the threat and assign the case or incident to the relevant owners for remediation.
Manage investigative tasks with collaborative workflows, track the investigations, capture findings, and identify the underlying root cause. Trigger investigations to identify why the case/incident occurred, and who was responsible. Assign investigative tasks to multiple users, enabling parallel investigations.
Assign remedial actions and monitor the execution of each remedial action. Track action items, due dates and trigger reminders and escalations if required. Close the case or incident after effective remedial action has been taken.
Graphical dashboards with drill-down capabilities provide comprehensive visibility into the case and incident management process and highlight high-priority cases that need to be addressed. Track cases and incidents in real time and leverage built-in analytics for trend analyses.
Business Benefits With MetricStream Case and Incident Management
- Strengthen your GRC program and improve policies and controls by leveraging key insights from case and incident data
- Reduce potential risk by analyzing the current case data and benchmarking metrics to identify root causes
- Promote a culture of integrity by providing a safe and secure way to report cases and incidents
- Improve executive oversight of case management and enable quick and agile decision-making
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Frequently Asked Questions
Yes, MetricStream Case and Incident Management software supports reporting of cases anonymously. The details of the user logging a case are not stored in the system to protect the privacy of the user.
MetricStream Case and Incident Management software supports assigning investigators for investigating the case and collecting evidence. It enables the investigator to trigger investigations for each case to identify why it occurred, and who was responsible for it. You can assign investigative tasks to multiple users, enabling parallel investigations. Tasks are driven through collaborative workflows and clearly defined due dates. The case owner can closely track the investigations, and capture the work done through audit trails and reports.
Yes, it allows assigning the responsibility of executing remedial action plans to an action owner. The tool supports triggering automatic alerts and notifications to appropriate personnel for executing the approved action plan.
You can explore the MetricStream Corporate Compliance solution that enables organizations to break down restrictive silos, and strengthen integration of ethics and compliance activities. To request a demo, click here.