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MetricStream Observation Management makes it easy for business users to capture and report business anomalies and track issues, even from the front lines. Built on the MetricStream Platform, the product streamlines the identification of observations from across the organization, while also enabling anomalies to be triaged based on business criticality. In the case of sensitive issues, Observation Management enables users to report issues discreetly and anonymously, empowering everyone to play a key role in managing enterprise risk.

Observation Management

Observation Management

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  • 13%
  • of all organizations lead from the front line, enabling better risk-aware decisions
 

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Source: Based on MetricStream customer responses and GRC Journey Business Value Calculator

Engage Business Users Across Lines and Strengthen Risk Visibility

MetricStream Observation Management makes it easy for business users to capture and report business anomalies and track issues, even from the front lines with engaging platforms, widgets for third-party applications, browser plugins, conversational interfaces, chatbots, and intuitive web forms. Built on the MetricStream Platform, the product streamlines the identification of observations from across the organization, while also enabling anomalies to be triaged based on business criticality. In the case of sensitive issues, the software enables users to report issues discreetly and anonymously, empowering everyone to play a key role in managing enterprise risk.

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Why MetricStream Observation Management Software

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Engage business users through platforms, including widgets for third-party applications, browser plugins, conversational interfaces, chatbots, and intuitive web forms— and empower them to flag potential risks as well as to report anomalies and deviations. Allow users to track and view the status of a reported observation.

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Leverage AI/ML to classify observations as a case, incident, issue, or a loss event, and automate the management and monitoring of actions to address them. This capability enhances the efficiency of the triage team. Based on the appropriate classification of observation, route it for review, approval and closure.

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Leverage AI/ML to intelligently and quickly classify issues and correlate numerous issues, findings, and gaps that are similar in nature. Accept the identified risk from the issue and mark a future date for remediation, or route the issue for immediate remediation to mitigate risk, based on issue criticality and impact of business. Track the status of the issue as it moves from one stage to the next.

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Gain visibility into observation and issues through graphical dashboards and flexible reports. Identify high-priority issues that need to be addressed quickly. Drill down to view multiple issue related statistics and data based on a variety of parameters. Track the status of all issues and the associated actions.

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Business Benefits with MetricStream Observation Management
  • Prevent adverse incidents by empowering business users to proactively capture and report irregularities that could impact the organization
  • Build confidence with the stakeholders that the appropriate risk mitigation has been adopted to address emerging risks
  • Improve risk intelligence by analyzing Issue data using artificial intelligence (AI) and natural language processing (NLP)
  • Promote a culture of integrity by enabling business users to report unethical activities anonymously
BUSINESS VALUE CALCULATOR

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Frequently Asked Questions

Yes. MetricStream Observation product enables business users/front line/first line to capture and attach observations, details, identification dates, and other evidence. The product allows users to view or track observation status using an auto-generated reference number as well as a secret text.

With MetricStream, engage business users through platforms, including widgets for third-party applications, browser plugins, conversational interfaces, chatbots, and intuitive web forms— and empower them to flag potential risks as well as to report anomalies and deviations.

Yes, the MetricStream Observation supports users to anonymously report unethical activities including fraud, harassment, discriminatory practices, conflict of interest and others. It ensures anonymity of the observer by not recording or storing personally identifiable information.

AI/ML that is built into the software can be leveraged to classify observations as a case, incident, issue or a loss event. Based on the appropriate classification of the observation, route it for review, approval and closure. Gain visibility into observation and issues through graphical dashboards and flexible reports. Identify high-priority issues that need to be addressed quickly. Drill down to view multiple issue related statistics and data based on a variety of parameters. Track the status of all issues and the associated actions.

You can explore our Integrated Risk Management Solution, which provides a single, unified system to identify, assess, manage, and mitigate various types of risks, including strategic, operational, IT, third-party, and compliance risks. To request a demo, click here.

Also, you can visit our Learn Section for diving deeper into the GRC universe and Insight section to explore our customer stories, webinars, thought-leadership, and more.

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